rotax brp

 

Site FAQ

Tips for Using the Rotax-Owner Website 

 

How can I change my Rotax-Owner password?

LOG IN, then go to the links in the black bar at the bottom of the page - the one on the right is "My Profile".

Click on that, and on the next page, hover over the grey "Edit" ˇ dropdown, wait for a little pop-up, and then choose "Update Your profile"

Then, on the page titled "Edit your Details" - click on the TAB labelled "Contact Info"

Your new password can now be entered in the 8th and 9th fields down.

 

I forgot my password, or login name - or both! 

For immediate self-service, use this link:  http://www.rotax-owner.com/en/subscribe-renew/lostpassword

This will allow you to send a username reminder to your registered email address, (the one we have on file for you) or to send a new random password to your registered email.

If you still have problems, send an email to info@rotaxowner.com and we'll get things sorted for you straight away.

 

I am logged in, but I do not seem to have full access!

If your paid subscription is up-to-date, it's very possible that you have more than one Rotax-Owner account, and you are actually logged in with a Free account, rather than your paid account.

Log out and log in again, and see if perhaps your browser has an alternate login cached. Search your old emails to see if you might have a different account registered.

If you still have problems, send an email to info@rotaxowner.com and we'll get things sorted for you straight away.

 

I'm having trouble viewing Videos - how to fix?

Some web browsers have recently updated to block FLASH video by default. You want to make sure that FLASH is enabled for your web browser.

Check this link for instructions on how to accomplish this: https://cbchelp.cbc.ca/hc/en-us/articles/230637747-How-to-enable-Flash-in-your-browser 

If you are still having issues, please Contact Us.

 

I am having trouble renewing my paid subscription...

First, before you can renew your paid account  - you need to log in.

Once logged in, select 'subscribe' from the left-most link at the lower 'black bar' part of the page.

Then click on the button 'PAID subscription' (it will turn blue when you hover over the button)

On the next page, click on 'Renew Now' button near the bottom of the page

Next page... click on the yellow 'Buy Now' button - it will send you to a secure payments page.

Finally, if you are paying by credit card, click on the grey bar "Pay with Credit Card or VISA Debit" - and fields will open up below, to allow direct entry of your credit card data.

(Otherwise, you may log in to Paypal to make a Paypal payment).

PLEASE NOTE, if the credit card you wish to use for your subscription is already connected to a Paypal account, the payment cart will not allow you to use it.
You would either need to use a different card, or else log in with your paypal account to make the payment.

After your credit card purchase, you might get a screen encouraging you to make a paypal account, just skip that  by clicking the link "Not Now" in small print at the bottom!
(It's totally optional, and not required in any way.)

 

I am having trouble upgrading my free subscription to a paid subscription...

First, before you can upgrade your free account - you need to log in.

Once logged in, select the 'Upgrade' button found near the top right part of the page.

This will send you to the paid plan confirmation, click on the button 'Upgrade' (towards the bottom of the page)

On the next page,  click on the yellow 'Buy Now' button - it will send you to a secure payments page.

Finally, if you are paying by credit card, click on the grey bar "Pay with Credit Card or VISA Debit" - and fields will open up below, to allow direct entry of your credit card data.

(Otherwise, you may log in to Paypal to make a Paypal payment).

PLEASE NOTE, if the credit card you wish to use for your subscription is already connected to a Paypal account, the payment cart will not allow you to use it.
You would either need to use a different card, or else log in with your paypal account to make the payment.

After your credit card purchase, you might get a screen encouraging you to make a paypal account, just skip that  by clicking the link "Not Now" in small print at the bottom!
(It's totally optional, and not required in any way.)

 

Do I need to have a paypal account?

No  - a paypal account is NOT required. You may pay for a subscription with any standard credit card.
Paypal is offered as an option by popular demand, because many of our users like to use it.
We also use paypal services to process our regular credit card transactions  - but they are standard credit card purchase transactions, and your card will not be connected to Paypal in any way by making the payment.

PLEASE NOTE, if the credit card you wish to use for your subscription is already connected to a Paypal account, the payment cart will not allow you to use it.
You would either need to use a different card, or log in with your paypal account to make the payment.

When purchasing  or renewing a subscription with  your credit card, ignore the paypal login at the top, and instead click on the grey bar "Pay with Credit Card or VISA Debit" - and fields will open up below, to allow direct entry of your credit card data. After your purchase, you may get a screen encouraging you to make a paypal account, just skip that  by clicking the link "Not Now" in small print at the bottom!

 

My email has changed - how can I make sure I keep receiving the critical-to-safety Service Bulletins by email?

LOG IN, then go to the links in the black bar at the bottom of the page - the one on the right is "My Profile".

Click on that, and on the next page, hover over the grey "Edit" ˇ dropdown, wait for a little pop-up, and then choose "Update Your profile"

Then, on the page titled "Edit your Details" - click on the TAB labelled "Contact Info"

Your new email address can now be entered in the 6th field down.

Please send a change notice to info@rotaxowner.com stating your old email address and new email address, so that we can be sure the old one is removed before the next email release.

 

Can I have Rotax-Owner bulletins sent to an additional email address?

If you already have a Rotax-Owner login but would also like to have bulletins sent to a second email address, just send a note to info@rotaxowner.com and we'll get it set up for you.
 

 

How can I make sure that I am getting all of the bulletins?

First, check in your "Spam" or Junk Folders" .  And please check from time to time make sure that your mailbox is not full. We do get a number of bounce-backs on every bulletin release - telling us they cannot be delivered due to "Mailbox full" or "Quota exceeded" errors. We're not able to re-deliver these, so do try to make sure your mailbox isn't filling up with spam.

Speaking of spam, a surprisingly large number of email servers are misconfigured so as to be quite over-zealous about throwing thngs into the "spam" or "junk" folder - or just silently throwing them away into the ether!! To avoid this unfortunate fate, be sure to "WHITELIST" the email address "info@rotaxowner.com" . If you are not sure how to do this, contact your email provider, or Network administrator...

 

I just signed up, why must I solve a 'captcha' before each posting on the forum?

When you first sign up, the system puts you on a sort of  "probation" briefly. The captcha requirement will cease after your first few posts. This is just a precaution against automated forum spam-bots.

 

How can I change the image for my forum "avatar"?

LOG IN, then go to the links in the black bar at the bottom of the page - the one on the right is "My Profile". 
Click on that, and on the next page, hover over the grey "Edit" ˇ dropdown, wait for a little pop-up, and then choose "Update Your profile" 
Then, on the page titled "Edit your Details" - click on the TAB labelled "Portrait"

Use the 'Profile Image' dropdown to make a choice. By default it is "no change of image". But you can change that!
The "Upload Image" option will let  you upload a personalized image. You should try to use an image that is square or in "landscape" orientation, because if it's a vertical "portrait" then the system mostly displays it as a square 'thumbnail'.
Our default avatar icon size is 48 by 48 pixels, but your profile portrait can be as wide as 200 pixels. Any photo upload with original size larger than 2000 kilobytes will be rejected.

Another 'Profile Image' option is "Select image from gallery". This will offer about ten dozen assorted preset images to choose from. (Various aircraft, and roundels from almost every major airforce.)
Select one, then scroll to the bottom of the page and click the blue "update" button. 
After you have an image selected (either a gallery image or a custom one that you uploaded yourself), an additional dropdown option "Remove Image" will become available. If you remove the image, you will have no profile image anymore, and in the forums your avatar icon will be an anonymous grey shadow.

 

How to cancel my forum received mails?

If you are subscribed to a whole SECTION of the forum, go to that section and you will see a blue "unsubscribe" button at the top and bottom of the page.



Clicking the UNSUBSCRIBE button will stop all new posts made in that section from emailing you.

If there are individual posts you no longer want to follow, you can unsubscribe them from inside your Profile.

LOG IN, and go to your profile  ('Profile' tab in the forum, or use the 'My Profile' link near the bottom of the page , and then select the 'Forums' tab.
In there, you can unsubscribe from individual threads (by clicking their 'Unsubscribe' link), or from all followed threads at once (click the 'Unsubscribe All' button) :

 

I'd like to see a video on...

We currently have more than 40 new videos in the pre-production pipeline. But we are always open to more suggestions.

The squeaky wheel gets the grease, so please post your suggestions on our 'SUGGESTION BOX'  forum here: http://www.rotax-owner.com/en/rotax-forum/2-suggestion-box/4954-call-for-video-suggestions

The most popular suggestions get priority for production, so even if a video topic has already been posted before, please do make your request known!

 

I want renew my subscription, but the link to use a credit card is missing!


If you arrive at our payments page, and it is missing the the grey bar "Pay with Credit Card or VISA Debit"  or the link "Don't have a Paypal account?" (which normally you can click on, and fields will open up to allow you to make a direct credit card purchase) - this means you have encountered a very rare situation - a temporary block was placed on your local IP subnet by the credit card companies.

When that occurs, it is due to an unfortunate condition where a temporary security lock has been placed on your local block of IP addresses - due to extreme hacker activity in that region.  (We get reports of this once or twice a year, at most.) Our card processor explains that your entire local IP “subnet” can be banned this way - the credit card consortium simply will not accept ANY payments from the area you are logging on the internet. 

The rationale for this is that somewhere physically very near to you there is some organized crime syndicate conducting massive automated credit card fraud.
So automatic defence mechanisms have “frozen” and blocked an entire IP subnet, and you have been caught in the crossfire.
 
These blocks can continue for hours or days or weeks, and your credit card company (for security reasons) cannot even confirm or deny a block for you!
 
The workaround is to try to access our website from a different IP subnet. 

Try your work computer if at home, or your home computer if at work. Or trying logging on to rotax-owner.com from a mobile phone.

Something we have seen used successfully is to log on at the public internet workstation at your local public library (these are generally very SECURE subnets, and not prone to blocking)…
 
An alternate workaround (if you are in a smaller community and all your local access points are restricted to the same general subnet!) is to make yourself a paypal account, and connect it to one of your credit cards, and then use Paypal to broker your payment. (After the payment is made, you can disconnect your credit card and cancel the paypal account, if you wish.) 
 

Which web browser is best for viewing Rotax-Owner?

We strongly recommend using the Chrome web browser on all platforms and devices.